Privacy Policy for Taximate

Effective Date: 1st January 2026

At Taximate, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and safeguard the information of Taxi Operators, Drivers, and Passengers using our platform located at www.taximate.co.uk.

1. Information We Collect

To provide a seamless dispatch service, we collect the following types of data:

• Account Data: Names, email addresses, phone numbers, and company registration details.

• Driver Data: Driver’s license information, vehicle registration, and insurance documents.

• Location Data: We collect real-time GPS location data from drivers to facilitate job dispatching and from passengers to provide accurate pickups.

• Transaction Data: Details of trips taken, including pickup/drop-off points, timestamps, and fare amounts.

• Communication Data: Logs of messages or calls made through the platform between operators, drivers, and passengers.

2. How We Use Your Information

We use the collected data strictly to provide and improve our services:

• To facilitate automated dispatching and real-time tracking.

• To enable Operators to manage their own business, fares, and manual bookings.

• To send automated SMS or app notifications to passengers regarding their ride.

• To ensure the safety and security of our network.

Note: TaxiMate does not take commission from fares, and we do not sell your data to third-party marketing companies.

3. Data Sharing & Transparency

• Brand Identity: Driver data is shared with the specific Operator they work for. Your company name and logo will always be visible to the passenger.

• Legal Requirements: We may disclose information if required by UK law or to protect the safety of our users.

• Service Providers: We may use third-party cloud hosting (e.g., AWS or Google Cloud) to store data securely.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or internal policy requirements.

5. Your Rights (UK GDPR)

Under UK data protection laws, you have the following rights:

• The right to access: Request a copy of the data we hold about you.

• The right to rectification: Request that we correct any inaccurate information.

• The right to erasure: Request that we delete your data (subject to legal record-keeping requirements).

• The right to restrict processing: Limit how we use your data.

6. Security

We implement industry-standard encryption and security protocols to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Taximate Website: www.taximate.co.uk

Email: [email protected]